To start the return process for your order, please enter your email address or phone number and the order number below.
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
If you're in the UK, use this page to return or exchange regular-sized Weather Clocks received within the last 60 days
Your clock should be in its original condition with original packaging, packed the same way as it was received.
Large-sized Weather Clocks are returnable but only via the links shown on the previous page.
If you're in the UK, there are no charges for returns or exchanges
If you are exchanging your clock for a different valued model then a refund or balance will be due
Clocks returned damaged or with missing packaging cannot be refunded in full. Please visit the following page for repacking instructions: www.bramwellbrown.com/repacking
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.